Refund and Returns Policy

1. General Overview

At tidalbuy, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when received.
• Products that have been altered, damaged, or used for any purpose are not eligible for a refund or exchange.

2.3. Non‑Refundable Items

The following items are excluded from refunds or returns:

• Digital downloads, software licenses, and subscription services.
• Personalized or custom‑made products.
• Clearance or final‑sale merchandise, unless required by law.

3. How to Initiate a Return

3.1. Contact Us

To start the return process, please contact our support team:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486

Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.

4. Refund Process

4.1. Inspection

Once the returned item is received, our team will inspect it to confirm that it meets the eligibility criteria.

4.2. Refund Method

Approved refunds will be issued using the original payment method within 7 business days after inspection.

4.3. Partial Refunds

If the item is returned in a condition that is not fully resalable, we may issue a partial refund to cover depreciation or restocking fees, which will be disclosed in advance.

5. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Follow the return instructions precisely, including using the RMA number.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have any questions regarding this policy, please reach out to us at:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: